Before you spend
Purchases and paid creation are not open in this preview. No final membership price or allowance is advertised. The rules below describe the safeguards required for launch and do not replace mandatory remedies in your location.
Review the scene cost before each new creation. A membership purchase or a restored entitlement never starts a generation automatically.
When a creation fails
An invalid photo rejected before reservation is not charged for generation. If a reserved job fails or is rejected before a validated usable result, the qualifying original credit hold releases once.
When a provider's acceptance or charge is uncertain, the job must be reconciled; a new paid submission cannot be assumed safe. The app should show the actual job state rather than a fabricated refund or success.
If a delivered result has the wrong face, broken motion or missing content, use Something is wrong on that result or contact support with its job reference. An authorised reviewer can apply a bounded job-specific credit remedy where warranted. A review is not a guarantee of a particular decision and does not limit a statutory refund right.
Cancel renewal or request a store refund
For an App Store purchase, use your Apple account's subscription management to cancel renewal and Apple's refund process for a store refund request. Apple decides requests handled through its store. A cancellation and a refund are different actions.
Deleting Fakio, removing a photo or deleting your Fakio account does not itself cancel store billing. Cancel the subscription separately before renewal if you do not want another billing period. The purchase screen must disclose any applicable deadlines, trial conversion and renewal price.
Restoration and allowance depend on verified store history and the correct account; a client success message alone does not grant credits. Paid launch needs renewal, restore and refund-reversal testing.
Local cancellation & remedy rights
Consumer rights depend on the purchase and your location. Where a cooling-off or digital-content cancellation right applies, it is preserved unless a lawful, separate and informed immediate-delivery choice is implemented. Accepting the general terms alone does not remove that right.
New creative choices and retries require a new quote; they are not silently charged. Reporting a concern does not authorise another generation. Support review windows and staffed response targets must be approved before sales; this preview does not invent a deadline that removes your legal rights.